Shipping Policy
Shipping & Delivery Policy
This policy explains how orders placed through lagtjy.com are processed and delivered.
1. Primary Market
Our store is primarily configured to serve customers in the United States.
Shipping availability for a particular address will be determined during checkout.
2. Order Processing
Most orders are normally processed within:
1–3 business days
after successful payment and order confirmation.
Business days generally exclude weekends and public holidays.
3. Shipping Transit Time
Estimated standard shipping transit time for U.S. orders is normally:
7–15 business days after dispatch
Processing and transit time are separate.
An order may therefore require 1–3 business days for preparation before the shipping transit period begins.
4. Shipping Charges
Applicable shipping charges are displayed at checkout before payment is submitted.
Charges may vary according to the order, shipping destination, available shipping method, or promotion.
We will not add an undisclosed shipping charge after the customer has completed checkout.
5. Tracking
Where tracking is supported, tracking information will normally be provided after shipment.
Carrier systems may require additional time to display the first tracking event.
6. Delivery Estimates
Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.
Delivery may be affected by carrier operations, severe weather, public holidays, peak shopping periods, customs or security processing where applicable, incomplete addresses, or other events beyond our reasonable control.
7. Delayed Shipment Before Dispatch
We aim to ship orders within the stated processing timeframe.
If we cannot ship within the promised period, we will handle the delay and any cancellation or refund rights in accordance with applicable law.
The FTC requires online merchants to have a reasonable basis for promised shipping periods and to provide legally required delay or refund options when those commitments cannot be met. Federal Trade Commission
8. Address Accuracy
Customers should verify the shipping address before completing an order.
An incomplete or incorrect address can cause delivery delays or failed delivery.
Contact us immediately if you discover an error.
9. Carrier Delivery
Once an order enters the carrier network, delivery may be handled by one or more logistics providers.
A final-mile carrier may differ from the carrier that initially accepted the shipment.
10. Failed Delivery
If delivery cannot be completed because of an address issue, failed delivery attempt, or failure to collect the package, contact us.
We will review the available tracking information and determine the appropriate next steps.
11. Lost Packages
If tracking indicates a significant delivery problem or the package appears lost, contact:
Please include your order number.
We will review available carrier information.
Where a shipment is confirmed lost and the customer is legally entitled to a remedy, an appropriate replacement or refund will be provided.
12. Damaged Deliveries
If an item arrives damaged, please retain the product and packaging where reasonably possible and contact us.
Photographs may help us investigate damage with the logistics provider.
13. Multiple Packages
Orders containing multiple items may occasionally be shipped separately.
Separate packages may arrive on different days.
Where available, separate tracking information may be provided.
14. Shipping Address Changes
Address changes are not guaranteed after an order enters processing.
Contact us immediately if a correction is required.
15. Registered Address Is Not a Return Address
The registered address of our operating company is not automatically a product-return location.
Please follow our Return Policy before sending merchandise.
16. Shipping Policy
Store Brand: lagtjy
Operating Entity: Weishi County Tianyue Technology Co., Ltd.
Registered Address:
No. 55, Building A, Jinxing Xifu, 100 Meters East of the Intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China
Customer Service Email:
service@lagtjy.com
For questions regarding shipping, delivery, tracking, address changes, lost packages, or other order-related matters, please contact our customer service team using the email address above.