FAQ
What does lagtjy sell?
lagtjy is an online store focused on baby, nursery, parenting, and everyday family products.
The collection may include nursery organization products, baby-care accessories, textile products, travel accessories, feeding-related accessories, storage products, and other items intended to support everyday family routines.
Availability may change over time.
Where can I find product materials and dimensions?
Please review the applicable product page.
Where relevant, the product description may provide information about materials, dimensions, colors, variations, package contents, care instructions, or intended use.
Specifications can differ between products and variations.
Are all products suitable for newborn babies?
No.
Age suitability depends on the individual product.
Do not assume that a product is appropriate for a newborn, infant, toddler, or older child simply because it appears in a baby or parenting store.
Please review product-specific age guidance, warnings, and instructions before use.
Are all lagtjy products certified?
We do not make a store-wide claim that every product carries the same certification or regulatory approval.
Certification, testing, labeling, and compliance requirements depend on the particular product.
Where specific compliance information is applicable and available for an item, it may be stated in the relevant product information.
Should children use products without adult supervision?
Parents and caregivers should follow the supervision instructions applicable to the product.
Products containing small components, cords, straps, fasteners, packaging, or other potential hazards should be kept away from children when inappropriate for their age or intended use.
Never disregard a product-specific warning.
How do I place an order?
Select the desired product and variation, add it to your cart, and proceed to checkout.
Before submitting the order, review the products, quantities, shipping information, contact information, applicable charges, and payment details.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your device, payment provider, location, and the services currently enabled for the store.
Only use the payment options presented through the official lagtjy checkout.
How long does order processing take?
Most orders are normally prepared for shipment within 1–3 business days after successful order confirmation.
Weekends and public holidays are not counted as business days.
How long does delivery take?
For standard orders delivered to the United States, estimated shipping transit time is normally approximately 7–15 business days after dispatch.
The 1–3 business day processing period is separate from transit time.
Carrier delays, weather, high-volume periods, address issues, and other circumstances may affect delivery.
How much is shipping?
Any applicable shipping charge will be displayed during checkout before you complete your purchase.
The amount may depend on the order, destination, shipping option, or promotion available at that time.
If a free-shipping promotion applies, it will be shown before checkout is completed.
Will I receive tracking information?
Where tracking is available, shipment information will normally be provided after dispatch.
Tracking may require some time to become active after a carrier first receives the shipment.
Can I change my address after ordering?
Contact service@lagtjy.com as soon as possible.
We will make reasonable efforts to help if the order has not yet been dispatched, but changes cannot be guaranteed after fulfillment has begun.
Can I cancel an order?
You may request cancellation before shipment by contacting us promptly.
If the order has already entered fulfillment or has been dispatched, cancellation may no longer be possible and the Return Policy may apply instead.
Any rights provided by applicable law remain unaffected.
What if my package has not arrived?
Check the available tracking information first.
If your shipment appears significantly delayed, contact us with your order number.
We will review the available shipping information and assist with the next steps.
What if I received a damaged, defective, or incorrect item?
Contact us promptly at service@lagtjy.com.
Please provide your order number, an explanation of the problem, and clear photographs where reasonably available.
We will review the issue and provide an appropriate resolution.
What is your return period?
Eligible return requests may generally be submitted within 30 calendar days after delivery.
Additional conditions are explained in our Return Policy.
Who pays return shipping?
For an ordinary change-of-mind return, the customer is generally responsible for return shipping.
If we confirm that an item was defective, damaged when delivered, or incorrectly supplied by us, we will provide an appropriate remedy and handle necessary return costs where applicable.
How long do refunds take?
After an eligible return has been received and approved, we normally initiate the refund within 5–10 business days.
Banks and payment providers may require additional time before the credit appears in the customer's account.
Where should I send a return?
Do not automatically send products to our registered company address or to an address appearing on a shipping label.
Contact customer service first so we can provide the correct return instructions.
Our Business Information
Store Brand: lagtjy
Operating Entity: Weishi County Tianyue Technology Co., Ltd.
Registered Address: No. 55, Building A, Jinxing Xifu, 100 Meters East of the Intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China
Customer Service Email: service@lagtjy.com