Return Policy
Return & Refund Policy
We want customers to understand the return process before making a purchase.
This Return Policy applies to purchases made directly through lagtjy.com.
1. 30-Day Return Request Period
Unless a different rule is clearly stated for a particular product, customers may request an eligible return within 30 calendar days after the order is delivered.
A request submitted after this period may not qualify for our voluntary return program unless the product is subject to another remedy under applicable law.
2. Starting a Return
Before sending a product, contact:
Please provide your order number, the item you wish to return, and the reason for the request.
Where relevant, we may ask for photographs or other information reasonably necessary to understand the condition of the product.
If a physical return is required, we will provide return instructions.
3. Condition of Change-of-Mind Returns
For ordinary change-of-mind returns, products should generally be returned in a condition reasonably suitable for resale.
They should include the original components, accessories, manuals, packaging, and other supplied items where reasonably applicable.
Products that have been materially damaged, altered, heavily used, improperly cleaned, or used contrary to instructions may not qualify for a full voluntary refund.
This condition does not limit remedies for products that were defective or nonconforming when supplied.
4. Hygiene and Safety-Sensitive Products
Certain baby, personal-care, feeding, or hygiene-related products may present health or safety concerns after opening or use.
Where permitted by applicable law, an item that has been opened, used, or had a hygiene seal removed may be ineligible for an ordinary change-of-mind return if it cannot reasonably be resold for hygiene or safety reasons.
Any important product-specific restriction should be disclosed before purchase where applicable.
This restriction does not eliminate remedies for defective, damaged, incorrectly supplied, or unlawfully described products.
5. Defective, Damaged, or Incorrect Products
If an item is defective, damaged upon delivery, or different from what you ordered, contact us as soon as reasonably possible.
Please provide the order number, a description of the issue, and photographs where available.
After review, an appropriate remedy may include replacement, refund, partial refund, or another reasonable resolution depending on the circumstances.
Where the issue is our responsibility, customers will not be required to bear return shipping costs that we are legally responsible for covering.
6. Change-of-Mind Return Shipping
For eligible returns made only because the customer changed their mind, ordered the wrong variation, or no longer wants the product, return shipping is normally the customer's responsibility.
Customers should use an appropriate traceable method where practical.
We are not responsible for return parcels that are lost before reaching the designated return facility.
7. Non-Returnable Situations
A voluntary return may be refused or reduced where permitted by law if a product has been materially damaged through misuse, is missing substantial components, has been modified, or cannot safely be resold for genuine hygiene reasons after being opened or used.
Gift cards and other non-physical products, if offered, may also have separate conditions.
These exclusions do not affect mandatory legal remedies.
8. Return Address
Do not automatically return merchandise to:
- The registered company address
- The original sender address
- A carrier facility
- A warehouse shown on external tracking
- Any address that has not been provided for your return
The appropriate return location may differ depending on the product and fulfillment arrangement.
Contact us before sending the package.
9. Inspection and Approval
After a return is received, we may inspect the product to confirm the item and condition.
We will notify the customer when the return has been processed or if additional information is required.
10. Refund Timing
For an approved return, we normally initiate the refund within 5–10 business days after the return has been received and reviewed.
The refund is normally made to the original payment method.
The customer's bank, card issuer, or payment provider may require additional processing time.
11. Original Shipping Charges
For an ordinary change-of-mind return, original shipping charges are generally not refundable unless otherwise stated or required by applicable law.
Where an order was defective, incorrectly supplied, or otherwise subject to a legal refund obligation, the refund will include amounts required by applicable law.
12. Order Cancellation
Customers may request cancellation before shipment by contacting us as soon as possible.
Cancellation cannot be guaranteed after an order has entered fulfillment.
If we are unable to ship merchandise within the applicable promised timeframe, cancellation and refund options will be handled in accordance with applicable U.S. requirements.
15. Return Support
Store Brand: lagtjy
Operating Entity: Weishi County Tianyue Technology Co., Ltd.
Registered Address: No. 55, Building A, Jinxing Xifu, 100 Meters East of the Intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China
Customer Service Email: service@lagtjy.com